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by Amanda Hamm Hengel

Specialized technology services to meet the needs of every company

When it comes to managing technology for your business, the task can be overwhelming. For a company like Vascular Access Centers, a medical organization requiring IT support 24 hours a day, seven days a week, 365 days a year, the task can be even more so. So when it came to choosing a company that could handle all of its IT needs, VAC knew it needed to find a company that not only knows the dialogue of today’s technology, but also understands it. With more than 20 years of experience in deploying and managing business networks, Ancero was just the company they were looking for.

“Being a full-service provider of communications and IT, we were easily able to design and implement a cloud piece not only for their data but their voice needs as well,” says Melissa Iacovino, director of sales at Ancero. “[These services have] easily expanded as they opened offices across the country.” In fact, since implementing Ancero’s services, VAC has experienced significant growth, and now has 21 offices in 12 states and the District of Columbia.

Iacovino says the IT challenges VAC faces are not unlike other health care companies, and due to the success of the VAC partnership, Ancero now has a strong model to base other health care structures on.

“When we look at the replication, the key is scalability, but also security, and the ability for them to work remotely during standard business operation as well as time of disaster,” Iacovino says, noting VAC also utilizes a real-time recovery center set up by Ancero, which is a secondary data center that can be operated if the primary center goes down, something other health care companies would certainly find beneficial.

As one of the Delaware Valley’s leading providers of managed services and communications, it is no wonder Ancero was able to develop such a successful model for VAC. Part of that success falls on the fact that Ancero understands how concerned businesses are regarding receiving not only the best IT services available, but also feeling secure in those services. With new models of computing, like the cloud, becoming more mainstream every day, clients want to know their business information is going to be safe if they begin utilizing them.

“The bottom line is, customers lean on us to provide an overall security solution for them,” Mike Ciliberti, director of operations at Ancero, says. “There’s a lot to cover there, like access to their building to backups for data, but it can also be up to and including scanning to make sure they are compliant with their necessary regulations.”

Ciliberti says a major security concern clients have is how cloud computing seems to be a multi-tenant solution, and that business information is not safe. He says this really should not be a concern at all, and that the cloud is more helpful than it is harmful.

“You can have one data center for four companies, with their own dedicated spaces for computing,” he says, noting cloud computing cuts back on space and utilities required in offices to house independent data centers. “Obviously they would connect back to their office through the Internet or private communication.”

Ciliberti further explains there are two types of cloud computing, public and private, and companies can take advantage of whichever type they feel more comfortable with. “Oftentimes companies that have deep concerns with protection of data choose a private cloud over a public cloud solution,” he says.

Cloud computing can be utilized by virtually every commerce, according to Ciliberti. He says it is an incredibly huge industry, and statistics from Gartner and the International Data Corporation show the cloud services market was expected to grow 20 percent in 2012 alone. He goes on to say the industry that could find huge incentives in its use throughout the next few years is health care.

“The Health Information Technology for Economic and Clinical Health Act has a provision for meaningful use, which says if doctors and practitioners’ offices were to leverage electronic medical record (EMR) solutions, they can receive credits and payments that can be used to offset the overall investment needed to reach EMR,” Ciliberti says, noting that utilizing EMR brings down health care costs while optimizing and making services better. “There is a deadline that by 2015 [companies must be utilizing EMR] and companies can be penalized for not using it.”

While putting patients’ health records on a system that can be shared with other physicians can trigger a major security concern, Iacovino says Ancero can offer both public and private cloud solutions that are both secure and effective.

“The incentives are a driving factor and companies want to know how they can [begin to utilize EMR],” she says. “Ancero has the expertise to help them get to the point where they can collect those dollars.”

It should be noted that Ancero uses cloud computing for its own business, according to Ciliberti, and the phone system utilized in its office is the same system recommended to its customers. In other words, Ancero does not recommend products that are not endorsed or used in its own daily business, a good sign of the safety and security of the systems.

Industries other than health care will also find technology solutions for their business with Ancero’s assistance and the general public is invited to tour its facilities in Mount Laurel at any time. Ancero also hosts open houses on Fridays and welcomes people to sit in on seminars that highlight various managed services available and find out if they will fit into their business models.

Whether you’re a larger business with extensive IT needs like VAC, or a smaller business simply looking for a new phone system, rest assured that Ancero has the solutions you need to help your company run as smoothly as possible.

1001 Briggs Road, Suite 220
Mount Laurel

Phone: (800) 719-3484
Top Executives: Robert Hogg,
Executive Director; Paul Boyer,
Executive Director; Fred Barilotti, Executive Director
Product/Service: Managed Services Provider, Hosted Solutions, Carrier Services, Professional Services, Utility VoIP and Disaster Recovery Planning
No. of N.J. employees: 60
Year founded: 1996

Published (and copyrighted) in South Jersey Biz, Volume 2, Issue 3 (March, 2013).
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