President, Cipriani Remodeling Solutions
For more than 30 years, Jay Cipriani and his wife Cindy have been doing more than remodeling people’s homes—they’ve been building a solid reputation by never forgetting to put their customers first. With Jay at the helm of construction and Cindy’s eye for design, along with a team of remodeling consultants and project managers, they remain in tune with their customers’ wants from that first consultation until the project is complete. As president of Cipriani Remodeling Solutions, Cipriani is proud of the teamwork that results in including a homeowner in the whole process. He recently spoke with South Jersey Biz to talk about that, along with what else has made his company successful over the years. Plus he gave us a little insight into what life is like outside of the project site.
How has Cipriani Remodeling Solutions been affected by the recession and the ever-changing real estate market? Being in business for 34 years, we have seen recessions before and have learned to adapt our business planning accordingly. Consumers are interested now in maintaining and updating their homes to retain value. Giving them economical solutions with the latest technology in building while providing the best installation techniques keeps our clients coming back to us. Kitchens, baths and additions are still our mainstay. We can show how to add style, affordability and value in this real estate market.
What type of a culture do you promote, and what do you teach your staff about customer relations?
Positive attitude. Teamwork. Communication. We are in this together. …We know that we are in homes every day and what seems normal to us needs detailed explanations for the homeowner. Walking them through the process step by step alleviates stress and educates them on the whole remodeling process. We become a team.
What’s your key to success?
Our reputation for quality, attention to detail, and continued concern for our clients long after the project is finished.
You and your company have been presented with numerous awards. Is there one that stands out to you as a particular honor?
Remodeler of the Year by the Builder’s League of South Jersey.
What is your favorite gadget?
A thermal imaging camera that allows me to find heat loss and water infiltration.
How do you spend your time outside the workplace?
Boating, tennis, spending time with family and friends.
Published (and copyrighted) in South Jersey Biz, Volume 2, Issue 8 (August, 2012).
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