SJBiz_WhosWho in Banking_1223FINAL.qxp_Layout 1 12 / 5 / 23 3 : 53 PM Page 5 WHO’S WHO IN BANKING 2023 DominiqueGoss CarolFranklin EXECUTIVE DIRECTOR OF M & T CHARITABLE FOUNDATION , SENIOR VICE PRESIDENT , OPERATIONS GROUP MANAGER , M & T BANK TRUIST Goss ’ passion and com - Franklin has served in vari - mitment to equity and un - ous operations leadership derserved communities of roles for Truist and its human diversity is predecessorBB & T since demonstrated in her 2016 . She oversees opera - work . Her commitment to tions for 130 branches in improving the quality of Pennsylvania and New Jer - life for M & T’s customers , sey , and is responsible for colleagues and communi - the growth and develop - ties is evident in her ment of nine operations broad understanding of managers . Prior to joining business principles , which Truist , Franklin was an ex - serves her well when col - ecutive vice president for laborating with other National Penn , and she business leaders to align has served as an advisor shared values . She was for the American Bankers named and invited to at - Association , Stonier Grad - tend Forbes ’ “ Queens of Culture : Legends of Business ” event uate School of Banking , for the past 15 years . honoring 40 impactful women of color . Goss is board member for Philadelphia Mural Arts Advocates and Greater Philadelphia On what makes a great industry leader … Philanthropy Network , and is a 2019 - 2020 Connecting Leaders Throughoutmy career , I have met several great leaders who Fellow with the Association for Black Foundation Executives . have shared common qualities I believe are found in most great leaders across any industry , not just in financial services : They The best part of her job … understand the significant importance of building relationships I enjoy engaging with people , fostering collaboration and em - with both clients and teammates . They lead with empathy and powering communities , but also contributing to M & T’s core care . They have an endless desire to learn . They understand purpose of making a difference in people’s lives . The added di - that failures do not define a person or a career . They show great mension of aligning philanthropic goals with business objec - resilience . And they treat everyone with respect . tives further enhances the meaningful impact of the work . LouLombardi LeandraAcetti COMMERCIAL MARKET EXECUTIVE , FULTON BANK REGIONAL VP , CORNERSTONE BANK Lombardi joined Fulton Acetti joined Cornerstone Bank in 1997 , and is re - Bank in 2021 and has 24 sponsible for leading its years of experience in the commercialbanking ef - banking industry through - forts within New Jersey out the Greater Philadel - and Greater Philadelphia . phia and South Jersey re - He is a Heritage Conser - gions . She has held vari - vancyboard member , ous credit , commercial where he also co - chairs and health care lending , the finance and invest - and leadership roles at ment committees . He and large and regional banks . Fulton Bank are members Acetti currently leads a of The Satell Institute . Pre - team of commercial viously , Lombardi chaired lenders and is responsible the Bucks County Chil - for expanding the bank’s dren’s Museum , was a brand in the community , member of the Greater as well as developing Philadelphia Y Honors Committee , and was both a board client relationships by providing concierge service , customized member of the Lower Bucks American Red Cross and chairper - financing and treasury solutions . She is a board member of son of its audit committee . Gateway Community Action Partnership and treasurer of Gloucester County Chamber of Commerce . His predictions for the next decade of banking … Technology can’t replace the human element of banking — On what makes a great industry leader … making relevant connections for entrepreneurs to help grow A great leader exhibits confidence , shares their vision with the their business , providing insights as a trusted advisor . That said , team , communicates on a regular basis , accepts feedback to anything that can be automated without detracting from the improve the process and create efficiencies , leads by example , client experience will be . AI is just entering financial services , takes accountability , inspires confidence , supports their team with the benefits to the industry and our clients yet to be real - and expresses gratitude . I have found these qualities create a ized . Banks will be leveraging technology to deliver deeper in - positive influence and motivate a team to achieve success . sights and a frictionless experience . 30 | SOUTH JERSEY BIZ | VOLUME 13 ISSUE 12 | SouthJerseyBiz.net